1. Introduction

Flistr ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

Information You Provide:

• • Account information (username, email, phone number)
• • Profile information (age, gender identity, pronouns, bio, location)
• • Photos and other content you upload
• • Messages and communications with other users
• • Verification documents (for optional verification)

Automatically Collected Information:

• • Device information (IP address, browser type, operating system)
• • Usage data (pages visited, features used, time spent)
• • Location data (GPS coordinates with your permission)
• • Activity tracking (login times, last active timestamps)
• • Real-time presence data (online/offline status)
• • Cookies and similar tracking technologies
• • Analytics and error tracking data (via Sentry)
• • Push notification tokens (for browser and mobile notifications)

3. How We Use Your Information

We use your information to:

• • Provide and maintain the Flistr service
• • Create and manage your account
• • Enable real-time communication between users
• • Show your profile on the map to nearby users
• • Calculate distance and proximity to other users
• • Track activity status and visibility duration
• • Verify user identities (for optional verification)
• • Process payments and manage subscriptions
• • Send email and push notifications
• • Moderate content using AI and manual review
• • Improve and personalize your experience
• • Analyze usage patterns and fix errors
• • Enforce our Terms of Service and community guidelines
• • Detect and prevent fraud, abuse, and security threats
• • Comply with legal obligations

4. How We Share Your Information

With Other Users:

Your profile information (username, age, gender identity, pronouns, bio, photos, location) is visible to other users. You control what information you share in your profile.

With Service Providers:

We share information with third-party service providers:

• • Stripe (payment processing)
• • Ably/Pusher (real-time messaging)
• • Email service providers (notifications)
• • Sentry (error tracking and monitoring)
• • Content moderation services (AI photo screening)
• • Cloud storage providers (photo hosting)
• • SMS providers (phone verification)

These providers are contractually obligated to protect your information.

For Legal Reasons:

We may disclose information if required by law, court order, or to protect the rights, safety, and security of Flistr, our users, or the public.

We Do NOT:

• • Sell your personal information to third parties
• • Share your messages with advertisers
• • Publicly disclose your private information

5. Data Security

We implement industry-standard security measures to protect your information:

• • Encryption of data in transit and at rest
• • Secure servers and databases
• • Regular security audits and updates
• • Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Location Data & Map Visibility

We collect and use location data to provide map-based features:

• • GPS coordinates are collected with your explicit permission
• • Location is used to show your profile on the map to nearby users
• • Your exact location is never shared (we use approximate coordinates)
• • Location data is stored with timestamps
• • You can opt out of map visibility in your settings
• • Your profile remains visible for 2-6 hours after you go offline (based on your settings)
• • We track when you're active to show real-time availability

7. Messaging & Communications

We process and store your messages:

• • Messages are transmitted via real-time messaging services (Ably/Pusher)
• • Message content is stored in our database
• • Messages may be reviewed for safety and moderation purposes
• • Deleted messages may be retained for legal compliance
• • We may send you email and push notifications for new messages
• • Read receipts and typing indicators may be shared with other users

8. Payment Information

Payment processing is handled by Stripe:

• • We do not store your full credit card information
• • Stripe stores your payment method securely
• • We store your Stripe customer ID and subscription ID
• • Transaction history is retained for accounting and legal purposes
• • Billing information (name, address) is collected for payment processing
• • We send email receipts and billing notifications

9. Notifications

We send notifications through multiple channels:

• • Email notifications (account updates, messages, billing)
• • Browser push notifications (with your permission)
• • Mobile push notifications (on mobile devices)
• • We store notification tokens to send push notifications
• • You can manage notification preferences in your settings
• • Critical safety and legal notifications cannot be disabled

10. Analytics & Error Tracking

We use analytics and monitoring tools:

• • Sentry for error tracking and performance monitoring
• • Usage analytics to improve the platform
• • Device and browser information for debugging
• • Page views and feature usage tracking
• • Error logs and crash reports
• • Performance metrics (load times, response times)

11. Content Moderation

We use AI and manual review to moderate content:

• • All uploaded photos are screened by AI moderation services
• • Flagged content is reviewed by our moderation team
• • User reports are stored and reviewed
• • Moderation decisions and violation history are retained
• • Content may be shared with moderation service providers

12. LGBTQIA+ Privacy Protections

We understand the unique privacy needs of LGBTQIA+ individuals:

• • You control who sees your gender identity and pronouns
• • We never "out" users without explicit consent
• • Your sexual orientation and identity are not shared with third parties
• • You can use a pseudonym instead of your legal name
• • We do not require government ID unless you opt for ID verification

13. Your Privacy Rights

You have the following rights regarding your personal information:

• • Access: Request a copy of your personal data
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your account and data
• • Portability: Receive your data in a portable format
• • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@flistr.com

14. Data Retention

We retain different types of data for varying periods:

• • Account data: Retained while your account is active
• • Messages: Retained for 90 days after deletion
• • Location data: Retained for 30 days
• • Payment records: Retained for 7 years (legal requirement)
• • Verification documents: Deleted immediately after verification
• • Moderation records: Retained for 1 year
• • Analytics data: Retained for 2 years

When you delete your account, we will delete or anonymize your personal information within 30 days, except where required by law.

15. Cookies and Tracking

We use cookies and similar technologies to:

• • Keep you logged in
• • Remember your preferences
• • Analyze site usage and performance
• • Prevent fraud and abuse

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

16. Third-Party Links

Flistr may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

17. Children's Privacy

Flistr is strictly for users 18 years of age and older. We do not knowingly collect information from minors. If we discover that a minor has created an account, we will immediately delete it and all associated data.

18. International Users

Flistr is based in the United States. If you access the service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using Flistr, you consent to this transfer.

19. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top of this policy indicates when it was last revised.

20. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
privacy@flistr.com